Displayed products are inclusive of taxes.
The ordered products shall be shipped within 3-4 business days from the receipt of an order from the ordering employee, subject to receipt of required approval from the approving authority. In case the ordered variant is under constrained delivery, Zones will ensure a timely revert within 24 hours of receiving the order with the required information on the proposed delivery timelines/ alternatives available for the employee to choose from. However, if the employee desires not to wait for the new timelines or any alternate model, Zones shall ensure refund of Payment recd. at the time of order placement on priority to Employee’s account. The timeline of the refund will be as per the respective Bank’s refund policy and the payment would be made to the same Corporate Credit through which the order was placed. No charges will be applicable while refunding the amount if the cancellation reason is non-availability or EOL Product.
Only AMEX Corporate credit cards will be accepted for payment through the portal.
All products delivered under the program shall be covered by the standard warranty as provided by the OEM. The procedure of availing the warranty services shall also be as per the standard procedure as announced by the OEM. For DOA/ DAP products the buyer needs to log in a complaint with the OEM Call centre within 48 Hours of delivery and provide the Ticket ID to us, post which we shall arrange to get the device picked up for replacement / repair which shall be as per the OEM’s discretion & policy. Zones would not assume full responsibility in the above case as the process for replacement of Apple Products is very stringent in such cases and they require the end user details for providing the repair / replacements directly for end user. The Call log in must be done by the end user, however Zones will undertake the responsibility of physical replacement from the service centre. Any Scratches / Damages / Cosmetic damages shall not be considered under DOA /DAP policy and the phone shall be treated as for repair under warranty only. In case of any damaged/tampered packaging found at the time of delivery should not be accepted by the user at the time of delivery.
Orders once placed can only be cancelled under following circumstances: a) Excessive delay in delivery of the product i.e. either User not willing to wait for the Delivery in case of stock constraint situation which will be updated by vendor or if the Initially committed & accepted delay in delivery is also not met. Zones will endeavour to deliver the over ordered quantities at the earliest availability, however where production schedules / lead times are beyond 4 – 6 weeks these would qualify as “excessive delay”. b) The approving authority at Customer does not approve the users order for fulfilment. c) In case user wants to change the model initially ordered, however this would only be applicable if the order has not been invoiced & shipped at the time of change being requested. This may require a reapproval by Customer approving authority and may also require to pay the price difference if any. d) In case, the device model is not available for dispatch (which user opted for), vendor needs to reach out to End User looping Customer procurement team with other available options. If the End User accepts the other model options, same can be processed but Customer team needs to be informed about this prior to dispatch. e) Order cancellation communications needs to be clear with Customer team as well with End User. End user should be updated with refund related email once the order is cancelled or rejected by Customer team or End User. If the refund is delayed after given timeline, end user needs to be posted on the same. This will help end user to avoid any late payment fee. f) On receipt and approval of cancellation, vendor shall plan to adjust / return the payment made by the user as per the Bank guidelines. The End User shall however not be eligible for claiming any interest on such transactions.
Zones has a Marine Transit Policy in place which ensure transit coverage till point of delivery. Once delivered the transit insurance ceases unless the delivery refused by user due to Damaged Packaging or open Packaging for any reason, basis which the End User would be entitled to raise a claim for replacement of damaged product or tampered box after due verification and process.
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