As a global provider of comprehensive IT solutions, Zones supports businesses across a variety of IT specializations in partnership with leading industry organizations to enable positive business outcomes

Benefits of ZonesCare Solutions
  • Dedicated teams focused on digital workplace modernization, network optimization, data centre transformation and security fortification
  • Zones, provides solutions and services to support a project’s entire lifecycle, from assessment, design, and implementation to design
  • Our team of certified professionals provide solutions and services to support a projects entire lifecycle from assessment design and implementation to management
  • Strategic partnerships with industry leading hardware manufacturers and software publishers

How do we do it

  • Zones assigns Project management specialist to oversee the entire projects for understanding your needs and SLA adherence, reporting and safety. Our specialist becomes responsible for managing the periodic reporting and messaging for coordination between all the stake holders.
  • Dedicated team of Zones Supply chain and Post Sales Service specialists to work with you to provide best in class service for all coordination, repair updates, logistics support & reporting in a timely manner.
  • Zones Care packs provide Apple Care+ or Third Party Services for repair of devices from apple authorised centres Pan India. This would include pick – up and drop services, with a tier based TAT and real time updates.
  • Standby devices can be arranged at basic additional cost for business continuity.
  • Apple Certified Engineers can be arranged as well for onsite support services.
  • Zones also sets up a dedicated Email & phone number for your requests & their addressal.

Zones Care Services Packs

Zones Services Complimenting Apple Devices Silver Gold Platinum
Hardware & OS Support (Telecall) Next Business Day Same Business Hours Extended Business Hours
Mon to Fri Mon to Fri Mon to Sat
Status Report Fortnightly Weekly Twice a Week
On Premise visit or on call basis to identify issue Within 2 Business Days Next 2 Days Next Calendar Day
Zones Device Protection Plan Y Y Y
Pick - up & Drop for Repair N Y Y
Standard SLA N Y Y
5 Priority Users Support - NBD on site visit N Y Y
Accidental & Liquid Damage Protection N N Y
Escalation Matrix N Y Y
Project Manager N N Y
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