As a global provider of comprehensive IT solutions, Zones supports businesses across a variety of IT specializations in partnership with leading industry organizations to enable positive business outcomes.
Dedicated teams focused on digital workplace modernization, network optimization, data centre transformation and security fortification
Zones, provides solutions and services to support a project’s entire lifecycle, from assessment, design, and implementation to design
Our team of certified professionals provide solutions and services to support a projects entire lifecycle from assessment design and implementation to management
Strategic partnerships with industry leading hardware manufacturers and software publishers
| Zones Services Complimenting Apple Devices | Silver | Gold | Platinum |
|---|---|---|---|
| Hardware & OS Support (Telecall) | Next Business Day | Same Business Hours | Extended Business Hours |
| Mon to Fri | Mon to Fri | Mon to Sat | |
| Status Report | Fortnightly | Weekly | Twice a Week |
| On Premise visit or on call basis to identify issue | Within 2 Business Days | Next 2 Days | Next Calendar Day |
| Zones Device Protection Plan | Y | Y | Y |
| Pick - up & Drop for Repair | N | Y | Y |
| Standard SLA | N | Y | Y |
| 5 Priority Users Support - NBD on site visit | N | Y | Y |
| Accidental & Liquid Damage Protection | N | N | Y |
| Escalation Matrix | N | Y | Y |
| Project Manager | N | N | Y |